When Klaviyo is the right choice
Klaviyo is a well-established marketing platform used by many large e-commerce brands. It offers a deep feature set, a large ecosystem of integrations and support for stores that sell beyond Shopify. If you have a dedicated marketing team, sell on several platforms, or rely on integrations Trisend doesn't offer, it is worth staying with a platform built for that scale.
Many small and growing Shopify stores need something narrower: send good emails and texts, automate the essentials — welcome, abandoned cart, win-back — and see what each message earns, without a learning curve or a bill that is hard to predict. That is what Trisend is built for.
Where Trisend is different
How the pricing models differ
Klaviyo prices its plans by the number of active profiles (contacts) you have, so the bill grows as your list grows. Check Klaviyo's own pricing page for current numbers — they change, and we don't quote them here.
Trisend uses flat plans. Each one has a fixed monthly price in USD, billed by Shopify, and fixed monthly allowances. If you reach an allowance, sending on that channel pauses until the next cycle or until you upgrade — you're never charged extra.
| Trisend plan | Price | Emails | SMS credits | Contacts | |
|---|---|---|---|---|---|
| Free | Free | 500 | — | — | 250 |
| Starter | $29/month | 10,000 | 500 | — | 2,500 |
| Growth | $79/month | 50,000 | 2,000 | 5,000 | 15,000 |
| Pro | $199/month | 150,000 | 5,000 | 20,000 | 50,000 |
| Enterprise | $499/month | 500,000 | 15,000 | 50,000 | Unlimited |
Monthly allowances. A text to a US or Canadian number uses 1 credit per segment; elsewhere 5. WhatsApp runs on your own Meta account, and Meta bills its messaging fees to you directly. Full details on the pricing page.
What to compare when you choose a tool
- Total monthly cost at your list size — today and when your list doubles.
- Which channels are included and whether SMS or WhatsApp cost extra.
- What happens at a limit — overage charges, or a pause.
- How consent is handled on import and at checkout, and whether opt-outs survive a re-import.
- Time to the first live flow — ready-made automations you can switch on, not build from scratch.
- Where the bill lands — your Shopify invoice or a separate card.
Switching to Trisend
- Install Trisend from the Shopify App StoreYour Shopify customers and orders sync on their own.
- Import your existing subscribersUpload a CSV with consent columns. Opt-outs are kept, and nobody is subscribed without a recorded yes.
- Switch on the essential flowsReady-made flows for welcome, abandoned cart, browse abandonment, post-purchase and win-back — each starts complete.
- Recreate your templatesUse the drag-and-drop builder, or start from 40+ ready-made templates filled with your best sellers.
- Turn off the old flowsSwitch off the matching flows in your previous tool before going live, so customers don't get two of everything.
What Trisend doesn't do
- It's Shopify-only. If you also sell on other platforms, a platform-independent tool may suit you better.
- No machine-learning predictions. Churn risk is a simple, transparent measure of how long ago a customer last ordered.
- A focused set of integrations — Shopify Flow, Zapier, Google Analytics 4 and Recharge — rather than a large marketplace.
Frequently asked questions
Is Trisend affiliated with Klaviyo?
No. Trisend is an independent Shopify app. Klaviyo is a trademark of its owner and is mentioned here only to describe what Trisend is an alternative to.
Can I bring my contacts over from Klaviyo?
Yes. Export your profiles to CSV and import them into Trisend. Include consent columns (email_consent, sms_consent, whatsapp_consent): Trisend never assumes consent, existing opt-outs are kept, and contacts above your plan's limit are reported rather than added.
Does Trisend have a free plan?
Yes. The Free plan includes 500 emails a month, 250 contacts and 1 automation, plus the email builder, templates, popups and revenue tracking. No credit card is needed.
Will my SMS subscribers carry over?
Their consent will, if your export includes it as an sms_consent column. To text US and Canadian numbers from Trisend you first need your own verified toll-free number, which Trisend requests for you on the Starter plan and up.
How is Trisend billed?
Through Shopify. Your plan appears on your regular Shopify invoice — there's no separate card to add or bill to track. You can change or cancel your plan any time from inside the app.
Klaviyo is a trademark of its owner. Trisend is not affiliated with, endorsed by or sponsored by Klaviyo.
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Try Trisend free on your store
Start on the Free plan — email, popups and an automation, no credit card.